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How do I unlock a suspended DS Logon credential?

To unlock your suspended DS Logon account, you will first need to validate your identity at the DS Access Center web site. After supplying your DS Logon username, you will be asked to answer security questions which you previously set up.

Go to:

https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1

If you have problems with the site or need additional assistance, please call (800) 477-8227.

 

What do I do if I forget my DS Logon Username?

To retrieve your DS Logon username, you will first need to validate your identity at the DS Access Center web site. You will then be prompted to answer security questions which you previously set up. To access this service go to:

Go to: https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1

If you have problems with the site or need additional assistance, please call (800) 477-8227.

 

What if I forget my DS Logon Password?

To reset your forgotten DS Logon password, you will first need to validate your identity at the DS Access Center web site. After supplying your DoD Self-Service Logon username, you will be prompted to answer security questions which you previously set up.

Go to: https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1

If you have problems with the site or need additional assistance, please call (800) 477-8227.

 

What is DS Logon?

DS Logon (DoD Self-service Logon) is a secure, self-service logon ID account created by the Defense Manpower Data Center (DMDC) as an identity credential that allows people affiliated with the Department of Defense (DoD) or the Department of Veterans Affairs (VA) access to several websites using a single username and password. DS Logon supports the Personnel Identity Protection (PIP) Directive and National Institute of Standards and Technology (NIST) e-Authentication guidance provides a high level of trust that you are who you say you are (authentication assurance) in situations where Common Access Card (CAC) authentication is not available. The NIST has defined separate levels of assurance.

Level 1 would be equivalent to self-registration. Websites or applications do not need to know who you are, just that you are the same person who registered previously and that is using the account.

Level 2 credential requires a certain amount of confidence or "level of assurance" that you are who you say you are. This is why in person proofing is required for level 2 credentials. This level of assurance proofing is required to fully access participating websites or applications.

Where can I find other information about DS Logon?

The DS Access Center Home Page and Frequently Asked Questions (FAQs) for DS Logon can be found at: https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1

Who do I call if I have problems with my DS Logon account?

If you have any questions regarding you DS Logon account, please visit the DS Access Center Home Page (https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1) or call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.

Who is eligible for a DS Logon?

A: Currently the following groups of people can obtain a DS Logon Account:
  • Service Members (Active Duty, Guard/Reservists, Retirees)
  • Veterans
  • Spouses
  • Eligible Family Members (age 18 and over)
  • DoD Contractors
  • DoD Civilians
  • Former Spouses who are DoD Beneficiaries
You must be enrolled in Defense Enrollment Eligibility Reporting System (DEERS) to get a DS Logon Account.

Why did I receive Error 29 when I tried to establish a DS Logon account?

Error 29 indicates a DS Logon account was already provisioned for you, based on the information presented in the previous screen. The link (https://myaccess.dmdc.osd.mil/identitymanagement/help.do?execution=e7s1) provided within the error message will allow you to retrieve a forgotten DS Logon username or password or unlock a suspended DS Logon account.